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  • This week DPD has implemented a number of measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.
    3/23/2020 2:30:35 PM | Parcelpal
    This week DPD has implemented a number of measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

    Our weekly round-up is shown below:

    Service

    Our parcel collection, sortation and delivery operations continue to operate as normal.
     

    We‘re fully prepared for Mother‘s Day and our detailed plans remain in place, which include having additional drivers and warehouse staff in place at all our sites and a full Saturday and Sunday operation.

    We want you to know that we‘re in great shape to deliver an amazing Mother‘s Day for you and all your customers.

    Other measures we‘ve taken this week

    Contact free delivery is now our standard process and customers will not be asked to sign our handheld units. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcelsWe have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.We have implemented a Peak period, 5-6 day working structure that gives us maximum flexibility. Our peak operational plan enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absenteesCleaning has been increased throughout the business as a preventative measure, particularly on lifts, door handles etc.Full home working is being undertaken across the business for all roles that can work from home. We‘ve designed rotas for managers and supervisors at our locations to help minimise unnecessary contact and create social distancing for those that do have to come to workWe‘ve made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required
    We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience