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COVID 19 - ParcelPal is here to help
During these challenging and uncertain times ParcelPal will continue to dedicate itself to giving you the best value method for sending your parcels. Our website and tracking facilities are all fully
operational allowing you to stay safe at home. Many of our customers have taken advantage of the collection option offered and we will do our best to continue providing this service.
We are keeping ourselves up to date with all advice given by the World Health OrganiSation and Public Health of England, ensuring the safety of our employees and customers.
All of our courier partners have plans in place and will do all they can to avoid disruptions, however there may be changes they have had to make. Please visit the courier pages to get up to date
information. This is especially important with international deliveries as some services have had to be suspended or are experiencing delays.
Covid-19: August 2020 update
Current up to date advice from ParcelPal
This year has been a challenging, uncertain, and difficult time for everyone. Every single person and business have been affected by these times. With the situation ever changing, we want to assure our customers that here at ParcelPal we take the health and safety of our customers, staff, couriers, and partners very seriously. We will continue to provide you with the most recent, up to date, and accurate information for as long needed.
ParcelPal is currently fully operational, with all services running as normal. Our current website is live and operational. As of August 2020, we are working very hard and eagerly awaiting the launch of our brand-new website which will be live very soon.
We are continuing to provide our customers with our full range of services. We have recognised that services such as Parcel Collection and features such as Real Time Tracking have become increasing popular with those who wish to stay at home and/or wish to minimise contact with others.
Our staff are working exceptionally hard to reply to every customer enquiry and process every order as fast as they can. Our online chat services, customer service email, and help lines are currently all operating Monday-Friday 9:30am-4:00pm. We have taken this step into a reduced customer help service from our usual 9:00am-5:00pm operating hours in line with the Governments advice on social distancing. We are continuing to issue our staff regular advice on hygiene and handwashing in line with Government advice and ensuring any staff member with covid-19 symptoms isolates accordingly.
If you have any concerns or questions do not hesitate to contact us.
UK postage information
In the UK overall there is no direct impact on UK postage services. Individually couriers have taken steps in line with the Governments‘ advice to protect their staff and customers.
We will be consistently reviewing changes in services and procedures to ensure our customers are up to date with information.
Parcelforce
Parcelforce are operating as normal but have made a reduction in services as listed below.
Same day collections are suspended until further notice.
Express24Large service is suspended until further notice.
From August 5th 5:00pm lockdown restrictions in Aberdeen have impacted collections and deliveries to the city.
The North East Depot has changed its opening time from 8am to 9am.
UPS
UPS are operating as normal, but their Money Back Guarantee has been suspended until further notice.
DPD
DPD UK operations continue as normal. There are currently no changes to services and no reported delays expected for UK services.
Hermes
Hermes are currently operating a contact free delivery service on all UK services and encouraging customers to a ‘safe place’ for the parcel to be delivered to ensure minimal contact.
