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How to send mobile phones and smartphones

Parcelpal’s guide to sending mobile phones and smartphones 

New versions of mobile phones and smartphones and popping up everywhere. So, it comes as no surprise that the number of phones passing through our system has increased. Whether you are a technology reseller selling mobile or smartphones online, or someone just looking to sell an old phone, we want to give you the best and most up to date information on how to send them.  

How do you package a phone?  

1. Make sure the device is put in its original packaging. This is the box that the phone came in when it was originally purchased from the store.  

2. Use bubble wrap to wrap around the devices box to protect the smartphone and box from any damage. Buyers and recipients will not only look at the smartphones condition when it arrives, but also at the boxes condition.  

3. Place the now bubble wrapped box into a larger postage box.  

4. Add extra packaging materials such as foam chips or bubble wrap to the inside of the larger box to make sure the package does not move around.  

5. Now you are ready to seal the box. Use strong packaging/duct tape to seal the box. Where necessary, use a staple gun to add extra protection to the corners and the seam of the box.  

6. We recommend you add fragile tape to the box to make sure the courier takes extra care with the parcel.  


Can I send a smartphone abroad?  

Yes, you can! But there are a few regulations and rules to follow.  

All couriers have banned the shipment of Samsung Galaxy Note 7 as the device has been found to frequently explode whilst in handling.  

Before shipping you need to check the “whatt hours” (Wh) on the battery of the device. The standard limit for couriers is 100 Wh batteries, but this depends on the courier. The Wh of the battery can be found by looking at the product specifications of the device, which can be found online or in the box. There is usually no need to take apart the device to check this.  

What about the battery?  

Lithium batteries can only be shipped if they are installed in the equipment they operate. They cannot be shipped if they have been dismantled and are separate from any equipment. As long as the smartphone is fully assembled, it is fine to ship.  

When shipping your iPhone or smartphone the battery percentage of the device must not exceed 30%. This is to limit the devices electric energy when in transit as smartphones above this percentage have been found to explode while in transit.  

Because of this we recommend the phone is drained of battery/’dead’ when you send it. The recipient can charge it on its arrival.  

How much will it cost to send a phone?  

Here at Parcelpal, we guarantee to offer our customers to best prices on the market for sending parcels. Our prices start from just £2.29 exc VAT! Get a free quote today here.  

We offer next day services where you can choose from by 9am, by 10am, by 12 noon or during the PM. We also offer 24-hour delivery, 24-hour delivery, and economy delivery. So, to send your mobile phone or smart phone we are sure to have a service for you! 

What if I‘m still unsure?   

If you are unsure, do not worry! Our friendly customer care team is on hand to help you every step of the way. Just give us a call once you have done your measurements and a member of our team will be happy to help you.