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How to track a parcel

Parcelpal’s guide to tracking a parcel

Step one- Locate your tracking number  

Your tracking number will be present on your email confirmation of the parcel order. The tracking number will begin with PP and be followed by numbers.  

For example: PP6387456832 

If you are struggling to locate your tracking number please contact our customer care team.  

Step two- Visit our website  

Once you have located your tracking number visit our website. 


Step three- the Track My Parcel page  

Once on our home page ‘Track My Parcel’ from the heading banner at the top of the page.