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Most asked questions
What‘s a collection or drop off service?

If this is your first time sending a parcel or if you‘re unsure about some of the services that we have on Parcel Pal then this will help you. When you are looking at our quotes you‘ll see services which offer drop off or collection services. 

Drop off services:
This is where you drop off your parcel at a drop off location so that your parcel will be delivered. 

Collection service:
When you book for a collection service, the courier will come to your address and collect the parcel from you. This means that you won‘t need to take the parcel down yourself and you can stay at home.