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Collection Service
Cancelling a collection service

If you have booked a collection service but you no longer need it anymore then you can contact us and we can cancel the service and refund the money back to you, the only requirement for that is only if the courier driver has not come to collect your parcel and it has not been scanned.

We will contact the courier to let them know that you won‘t be needing a collection service anymore. If by chance, the driver has come to collect your parcel then please do not hand over the parcel for it to be scanned as that means you have accepted the service and no refunds will be offered to you.