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Customer Service
Lost or damaged parcels

We’re sorry to hear that your parcel is lost/damaged. If you need to make a claim then please contact us through our live chat or email us at help@parcelpal.co.uk

To make a claim:

You’ll need the be the account holder and you must notify us within 14 days of delivery. Also, the parcel you sent must not have any of the prohibited or restricted item list.

If you are the recipient then only the account holder can make a claim. If you are the person who booked the service then you can still make a claim. Please keep a record of the damages until your claim is settled.
Please do not contact the courier directly if your parcel is lost/damaged, since you have booked the service with us.