FAQ- My payment- Can‘t top up account

My payment

What is prepay?

I can‘t top up my account

Can I pay over the phone or send a cheque?

I topped up but can‘t see my balance

Are there any other methods of payment?

Has my payment been received?

How do I top up my account

I can‘t top up my account

Please make sure that your card details are correct when you are entering your information, if the card that you are using does not match your billing information then the transaction may not go through. If you are still unable to top up then please contact us or email us at help@parcelpal.co.uk and we will assist you.

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